Complete Qualification Assessment Pack

We have developed a sample course structure for your convenience as below. This structure meets the packaging requirements for this course.

  • 17 Core Units; plus
  • 10 Electives

Total of 27 units of competency are included in this pack.

Course structure provided as a sample only.

Other electives may be selected and ordered as required.

Placing an Order: See our ORDERS page for the ordering and delivery process.

Contact us for more information and quotes or ring: +61 3 9005 7595

Core Units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • BSBDIV501 Manage diversity in the workplace
  • SITXHRM003 Lead and manage people
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXMGT001 Monitor work operations
  • BSBWRT401 Write complex documents
  • SITXMGT002 Establish and conduct business relationships
  • SITTPPD008 Develop tourism products
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXMPR007 Develop and implement marketing strategies
  • BSBMGT617 Develop and implement a business plan
  • BSBRSK501 Manage risk
  • SITXWHS004 Establish and maintain a work health and safety system


  • BSBITU402 Develop and use complex spreadsheets
  • SITTTSL002 Access and interpret product information
  • SITTTSL005 Sell tourism products and services
  • SITXCCS002 Provide visitor information
  • SITTTSL004 Provide advice on Australian destinations
  • BSBCMM401 Make a presentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL009 Process travel-related documentation
  • SITXCOM005 Manage conflict
  • BSBMGT608 Manage innovation and continuous improvement

Other electives are also available.