Complete Qualification Assessment Pack

We have developed a sample course structure for your convenience as below. This structure meets the packaging requirements for this course.

  • 12 Core Units; plus
  • 11 Electives

Total of 23 units of competency are included in this pack.

Course structure provided as a sample only.

Other electives may be selected and ordered as required.

Placing an Order: See our ORDERS page for the ordering and delivery process.

Contact us for more information and quotes or ring: +61 3 9005 7595

Core Units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITXFIN002 Interpret financial information
  • SITXCOM005 Manage conflict
  • BSBDIV501 Manage diversity in the workplace
  • SITXHRM003 Lead and manage people
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXMGT002 Establish and conduct business relationships
  • SITXMGT001 Monitor work operations


  • SITTTSL002 Access and interpret product information
  • SITTTSL005 Sell tourism products and services
  • SITXCCS002 Provide visitor information
  • SITTTSL004 Provide advice on Australian destinations
  • SITXCOM002 Show social and cultural sensitivity
  • SITXHRM001 Coach others in job skills
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • BSBITU402 Develop and use complex spreadsheets
  • SITTPPD007 Research and analyse tourism data
  • BSBMKG401 Profile the market
  • SITXHRM004 Recruit, select and induct staff

Other electives are also available.