Complete Qualification Assessment Pack

We have developed a sample course structure for your convenience as below. This structure meets the packaging requirements for this course.

• 12 Core Units; plus
• 11 Electives

Total of 23 units of competency are included in this pack.

Course structure provided as a sample only.

Other electives may be selected and ordered as required.

Placing an Order: See our ORDERS page for the ordering and delivery process.

Contact us for more information and quotes or ring: +61 3 9005 7595

Core Units

• SITTIND001 Source and use information on the tourism and travel industry
• SITXCCS007 Enhance customer service experiences
• SITXCCS008 Develop and manage quality customer service practices
• SITXWHS003 Implement and monitor work health and safety practices
• SITXFIN002 Interpret financial information
• SITXCOM005 Manage conflict
• BSBDIV501 Manage diversity in the workplace
• SITXHRM003 Lead and manage people
• SITXFIN003 Manage finances within a budget
• SITXFIN004 Prepare and monitor budgets
• SITXMGT002 Establish and conduct business relationships
• SITXMGT001 Monitor work operations

Electives

• SITTTSL002 Access and interpret product information
• SITTTSL005 Sell tourism products and services
• SITXCCS002 Provide visitor information
• SITTTSL004 Provide advice on Australian destinations
• SITXCOM002 Show social and cultural sensitivity
• SITXHRM001 Coach others in job skills
• BSBSUS401 Implement and monitor environmentally sustainable work practices
• BSBITU402 Develop and use complex spreadsheets
• SITTPPD007 Research and analyse tourism data
• BSBMKG401 Profile the market
• SITXHRM004 Recruit, select and induct staff

Other electives are also available.