Complete Qualification Assessment Pack

We have developed a sample course structure for your convenience as below. This structure meets the packaging requirements for this course.

  • 7 Core Units; plus
  • 12 Electives

Total of 19 units of competency are included in this pack.

Course structure provided as a sample only.

Other electives may be selected and ordered as required.

Placing an Order: See our ORDERS page for the ordering and delivery process.

Contact us for more information and quotes or ring: +61 3 9005 7595

Core Units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCCS007 Enhance customer service experiences
  • SITXHRM001 Coach others in job skills
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXWHS003 Implement and monitor work health and safety practices


  • SITXCCS002 Provide visitor information
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL002 Access and interpret product information
  • SITTTSL005 Sell tourism products and services
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL009 Process travel-related documentation
  • SITXCCS008 Develop and manage quality customer service practices
  • BSBITU402 Develop and use complex spreadsheets
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • SITTGDE007 Research and share general information on Australian Indigenous cultures
  • BSBCMM401 Make a presentation
  • BSBWRT401 Write complex documents

Other electives are also available.