Complete Qualification Assessment Pack

We have developed a sample course structure for your convenience as below. This structure meets the packaging requirements for this course.

  • 4 Core Units; plus
  • 11 Electives

Total of 15 units of competency are included in this pack.

Course structure provided as a sample only.

Other electives may be selected and ordered as required.

Placing an Order: See our ORDERS page for the ordering and delivery process.

Contact us for more information and quotes or ring: +61 3 9005 7595

Core Units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCCS006 Provide service to customers
  • SITXWHS001 Participate in safe work practices


  • BSBITU212 Create and use spreadsheets
  • BSBWOR203 Work effectively with others
  • SITXCCS002 Provide visitor information
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL009 Process travel-related documentation
  • SITTTSL002 Access and interpret product information
  • SITTTSL005 Sell tourism products and services
  • BSBITU306 Design and produce business documents
  • BSBITU311 Use simple relational databases
  • SITXEBS001 Use social media in a business

Other electives are also available.